Privacy Policy

Englora English Center ("Englora," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our students, parents, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1.1 Information We Collect

We may collect the following information when you visit our website, fill out a form, or contact us:

• Contact information: full name, phone number, Zalo/Messenger ID, email address

• Program information: program of interest, current or estimated English level

• Student information (for Kids English enrollments): child's name and age, provided by a parent or guardian

• Communication records: messages exchanged with our team or teachers via chat, phone, or email

• Payment-related information: since Englora does not use an online checkout system, we do not collect or store card details on our website; payment is arranged directly with your teacher or our team, and any payment records are kept separately from your website activity

1.2 How We Use Your Information

We use the information collected to:

• Respond to inquiries and schedule free level checks or consultations

• Match students to an appropriate class, teacher, and schedule

• Communicate course details, scheduling, and progress updates

• Improve our programs and website based on general usage patterns

• Comply with legal or regulatory requirements where applicable

We do not sell or rent personal information to third parties.

1.3 Children's Information

Our Kids English program is designed for children ages 5-12. All registration information for children is submitted by a parent or legal guardian, not by the child directly. We use this information solely to provide class scheduling, teaching, and progress reporting to the parent/guardian. Parents may request to review, update, or delete their child's information at any time by contacting us at hello@englora-sample.com.

1.4 Data Sharing

We may share information with:

• Teachers assigned to your class, for scheduling and teaching purposes only

• Service providers (e.g. messaging platforms like Zalo/Messenger) used to communicate with you

• Legal authorities, only if required by law

1.5 Data Retention

We retain personal information only as long as necessary to provide our services or as required by law. You may request deletion of your information at any time, subject to any record-keeping obligations we may have.

1.6 Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at hello@englora-sample.com.

1.7 Cookies and Website Analytics

[If applicable] Our website may use cookies or similar tracking technologies (e.g. Google Analytics) to understand how visitors use our site. You can disable cookies through your browser settings. [Remove this section if no tracking tools are used.]

1.8 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

1.9 Contact Us

If you have questions about this Privacy Policy, please contact us:

Englora English Center
Email: hello@englora-sample.com
Hotline: +84 123 456 789
Address: 000 Dien Bien Phu, District Tra Vinh, Vinh Long City, Vietnam